When I think about how much personal integrity matters when it comes to emotional intelligence, I can’t even quantify how much it changes the game. Emotional intelligence is all about knowing the how’s and why’s, the motivation behind what we do and anticipating the outcome.

I can’t in good conscience say that it’s easy to get to a point where you can anticipate the outcome. I can however say that when you care enough to invest in learning the most about who you're talking to, it does become easier once you get the hang of it.

This book is about how I learned how to be more emotionally receptive to what information my environment is giving me. To put it
simply, this book is about how to pay attention to the cues and respond accordingly.